WHY CHOOSE US
We run a tight ship because we know our clients do too.
Our relentless focus on operational excellence can prevent embarrassing, expensive or even dangerous situations for you.
We’re constantly improving the performance of our own operations. Our GPS tracking allows us to deploy techs in hours, not days, and our real-time maintenance reports keep you abreast of the latest status. Our dedicated customer service representatives are empowered to take action.
We deliver speed without cutting corners.
Experienced technicians are on-site in hours, backed by dedicated customer service reps and real-time reporting: that’s why we’re faster and better.
We solve problems before they become problems.
We take a proactive approach to service. We monitor and manage your inspection schedule and visit 12 times annually versus the typical 3–4.
We don’t meet standards for service, we set new ones.
From maintenance to upgrades to inspections, we offer true one-stop shopping
We provide expert elevator and escalator services that meet the gamut of needs. Our skilled technicians are familiar with all major brands, systems and platforms, and we have the experience to work seamlessly across industries.
We are one of the largest independent providers in America.
We’re not tied to any manufacturer, brand or system, so we can be more objective. This independence allows us to give advice, not “deals.” We provide local service on a regional scale: New England, Mid-Atlantic and Southeastern markets.
We provide small-company attention with big-company benefits.
Our customers experience the highest standard of care from a partner that’s large enough to serve all your properties in the region.
We are 100% accountable 100% of the time.
We work hard to earn your trust, every day.
We understand the investment you’ve made and know that it’s our job to protect it. We treat your equipment as if it were our own and put your needs first. We value integrity, honesty and transparency, and we believe in overcommunicating; you always know everything that we know.
We are principled and unbiased.
We always recommend the best course of action for the situation, and we only use and recommend nonproprietary equipment.
We deliver unmatched value.
We offer competitive pricing and more frequent visits, which better prevents issues and creates greater value. We offer shorter, more flexible contracts.
